Shipping & Returns


Promise Nutrition offers free shipping on orders over $100. Simply enter the coupon: ‘SHIPMEFREE’ at the checkout. For any orders under $100, there is a flat rate shipping and handling fee of $12.

Please note, if you live in Bundaberg we may be able to arrange free delivery depending on your exact location. Please contact us with your delivery address and we’ll see what we can do :)

We deliver products Australia wide through companies such as AUSTRALIA POST and FASTWAY COURIERS. Orders are dispatched as soon as payment is cleared and may be delivered within 3-5 business days, depending on where you are located in Australia. If delays are expected we will contact you via email as soon as possible.

Below is an outline of estimated delivery times from the day the order is placed to when it should be received:

  • New South Wales, Victoria, Queensland: 3-5 business days
  • Tasmania, South Australia: 5-9 business days
  • Northern Territory, Western Australia: 7-10 business days

Return Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. Please contact us via email at if you have any queries regarding your purchase.